I know, reading the fine print isn't fun. It is important though so you know how we can help you in the event something does go wrong with your shipment, or you need to return something. We also take many steps to keep you safe as you shop online.
All orders are shipped via UPS within 3-5 business days of your purchase. All packages must be shipped within the state of South Carolina and are marked with an adult signature required (21 years or older). We are not responsible for any damaged caused by UPS. Any damage must be reported to UPS at time of delivery.
Returns may be made by bringing the wine back in person within 30 days of the purchase day at our winery. Returns may also be made by reshipping the wine back within 30 days, but are subject to a fee equal to the actual shipping and packaging charges as well as a 10% restocking fee. We will be happy refund you with a store credit towards any other future purchase. The original receipt or proof of purchase is required so we can process your credit effectively.
This privacy notice discloses the privacy practices for (www.cityscapewinery.com). This privacy notice applies solely to information collected by this web site. It will notify you of the following:
1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.
The computers/servers in which we store personally identifiable information are kept in a secure environment.